FAQs

Starbucks Rewards™ Program Change FAQs

Program Transition

Do I need to do anything to become part of the new Starbucks Rewards™ program?

If you were a member of My Starbucks Rewards®, you were automatically transitioned into the new Starbucks Rewards program when it launched. You don’t need to join again.

If you have the Starbucks app for iPhone® and Android™, you may have to update to get the new program features if you don’t have auto-update setting for your apps. Simply open the app and follow the prompts to update if needed.

If you were not a member and would like to join the new program, you can join here or download the Starbucks app.

How does the new Starbucks Rewards™ program work?

Please check out www.starbucks.ca/morestars to learn about the new program.

When are taxes, tips, fees, alcohol, and donations excluded?

In most stores, taxes, tips, fees (such as delivery fees, shipping and handling fees, gift wrapping fees and bag fees), alcohol, and donations are not eligible to earn Stars. Card-to-card transactions (for example, buying or re-loading cards, and transferring balances between cards) are not eligible for Stars in any stores.

Where can I share feedback on the new Starbucks Rewards program?

We would love to hear from you. Please share your feedback with us on My Starbucks Idea.

What happened to the Stars I had in my account before the new program started?

Stars in your account were transitioned to the new program. They have been multiplied by 11. So if you had 10 Stars on April 11th, right before the change, you would have had 110 Stars when the new program launched on April 12th. You can always check your Star balance in your Starbucks app or by logging into your account at Starbucks.ca.

Did I lose any of the rewards I had in my account before the new program started?

No, you did not lose any of the rewards in your account when the program changed. All Rewards earned prior to the change are redeemable at participating stores until their listed expiration dates.

Is there a fee to be in the new program?

No, there is no membership fee to participate in Starbucks Rewards.

I used to split my purchases so I can earn more than one Star for my purchases. Will I still earn multiple Stars if I do this in the new program?

In the new program there’s no need to split your purchases—you will earn 2 Stars for every $1 you spend* in participating Starbucks, Teavana and Evolution Fresh stores.*

* Stars may not be earned on purchases of alcohol and Starbucks Cards. Taxes, tips, donations, and fees may also be excluded.

Did the Starbucks app change with the new Starbucks Rewards?

Yes, there is an updated app for the new program (version 4.0 of the Starbucks Mobile App for iPhone® and Android™). If you have your apps set to auto-update, the update will have been done for you by the first time you open your app after the new program launched. If not, when you click on the Starbucks app, just follow the prompts to update, or visit the app store.

How do I update my app?

If you have your apps set to auto-update, the update will have been done for you by the first time you open your app after the new program launched. If not, when you click on the Starbucks app, just follow the prompts to update, or visit the app store. You will need to log into your app store, which requires your app store password.

Where can I find info about using the app?

You can find more information here.

Why can I not see my updated Stars and rewards in the Starbucks app?

If your Star balance, reward information, or History is not current in the app, it means that you are still using the old version of the app and haven’t updated it since the launch of the new program. To update, follow the prompts when you open the app or go directly to your app store to find the latest version (version 4.0 of the Starbucks app for iPhone® and Android™).

And don’t worry - even if your Stars and rewards are not being updated in the old app, they are being tracked behind the scenes! You will find all your latest information once your app update is complete.

Earning Stars

How do I earn Stars in the new Starbucks Rewards?

You will earn 2 Stars for every $1 spent* on coffee, food, drinks, merchandise, and more when you pay with a registered Starbucks Card at participating Starbucks, Teavana, and Evolution Fresh stores.

A Starbucks Card may be a physical Starbucks, Teavana, or Evolution Fresh Card, a digital card on your Starbucks app, or an eGift.

You can also earn Stars with your registered Starbucks Card when you shop online at store.starbucks.ca and Teavana.ca, and through special promotions.

*Stars may not be earned on purchases of alcohol and Starbucks Cards. Taxes, tips, donations, and fees may also be excluded.

Are the locations where I can earn Stars changing?

No. You can still earn Stars at participating Starbucks, Teavana, and Evolution Fresh stores when paying with any registered Starbucks Card. You can also earn Stars when shopping online with your registered Starbucks Card at store.starbucks.ca and Teavana.ca. You will continue to earn Star codes through special promotions

A Starbucks Card may be a physical Starbucks, Teavana, or Evolution Fresh Card, a digital card on your Starbucks app, or an eGift.

Can I continue to enter the Star codes I collected before program change?

Yes. As long as they have not yet expired, you can still enter Star codes at www.starbucks.ca/card/rewards.

I shop at store.starbucks.ca or Teavana.ca. Will I still get a Star code with my purchase in the new program?

When you shop online with a registered Starbucks Card, you will earn 2 Stars per $1 spent*, just as you do in the store.

A Starbucks Card may be a physical Starbucks, Teavana, or Evolution Fresh Card, a digital card on your Starbucks app, or an eGift.

*Stars may not be earned on purchases of alcohol and Starbucks Cards. Taxes, tips, donations, and fees may also be excluded.

What will happen in the new program if I spend an uneven amount? Do I get credit for the change?

Yes, your change counts toward partial Stars. We’ll keep track of all your partial Stars and apply them to your total Stars.

For example, if you spend $6.20 (not including tax, tips, alcohol or other exceptions), you will earn 12.4 Stars.

You can view your partial Stars in History in your Starbucks account online or in your Starbucks app.

Do you earn Stars only by purchasing items in Starbucks stores?

No. You can also earn Stars by:

  • Participating in personalized Bonus Star offers delivered via email (if you’ve opted in for email communications) and the Starbucks app
  • Purchasing at Teavana and Evolution Fresh stores when paying with any registered Starbucks Card
  • Purchasing on store.starbucks.ca and Teavana.ca when paying with any registered Starbucks Card

Redemption, Rewards & Expiration

How do I earn Gold-level rewards in the new Starbucks Rewards? Have eligible rewards changed?

If you are a Gold-level member, you will collect Stars to earn a free food or drink item every 125 Stars, now called Star Rewards instead of Lucky Dozen rewards. In the new Starbucks Rewards, you choose when to redeem a Star Reward* after you have collected 125 Stars. When you are ready to redeem, just let your barista know and present your registered Starbucks Card or Starbucks app, or you can redeem using Mobile Order & Pay with your Starbucks app. You can redeem your Star Reward for anything on the menu.

As a Gold member, you can redeem a Star Reward each time you collect 125 Stars, with your choice of:

  • Available at participating Starbucks stores: One complimentary handcrafted beverage (standard Starbucks menu sizes only) or food item, or ready-to-drink bottled beverage such as an Evolution Fresh juice at participating Starbucks stores; OR
  • Available at participating Teavana stores: one complimentary tea beverage (standard Teavana menu sizes only), or 1-ounce serving of loose leaf tea; OR
  • Available at participating Evolution Fresh stores (located in the U.S. only): one complimentary handcrafted beverage (standard Evolution Fresh menu sizes only), or ready-to-drink Evolution Fresh bottled beverage.

* Rewards may be redeemed at participating stores only and exclude alcoholic beverages and multi-serve food and beverage items. Stars (including partial Stars) earned toward free food and drink rewards expire 6 months after they are earned.

Will Rewards expire in the new program?

Birthday rewards will continue to expire the day after your birthday.

If you are a Gold member, your free reward expiration works a little differently than in the past. Previously, as a Gold member, you would earn Lucky Dozen rewards that expire 30 days after they were issued. Today, instead of being issued a reward, you can choose to redeem a reward after you’ve collected 125 Stars. However, your Stars have a six-month expiration from when you earned them. When you redeem Stars for a Star Reward, Starbucks will apply the oldest Stars in your Star balance toward your reward.

You may occasionally receive another type of reward - if so, it will include an expiration date.

Is the Birthday Reward changing in the new Starbucks Rewards?

No, there are no new changes to Birthday Rewards.

Your free Birthday reward will be automatically added to your account approximately two days before your birthday. It expires the day after your birthday. Just present your registered Starbucks Card or Starbucks® app to the barista at a participating store to redeem your reward.

If you have provided Starbucks with your email address, you will receive a reminder email that the reward is available - if you use the Starbucks® app, you will also be reminded that way. You can check your account online or look in the app to see your Birthday reward.

When you have a free Birthday reward, you are eligible for a free food or drink item at a participating Starbucks, Teavana, or Evolution Fresh store - almost anything on the menu is available to you:

  • Available at participating Starbucks stores: One complimentary handcrafted beverage (standard Starbucks menu sizes only) or food item, or ready-to-drink bottled beverage such as an Evolution Fresh juice at participating Starbucks stores; OR
  • Available at participating Teavana stores: one complimentary tea beverage (standard Teavana menu sizes only), or 1-ounce serving of loose leaf tea; OR
  • Available at participating Evolution Fresh stores (located in the U.S. only): one complimentary handcrafted beverage (standard Evolution Fresh menu sizes only), or ready-to-drink Evolution Fresh bottled beverage.

(Free item excludes alcoholic beverages, multi-serve trays or whole bakery loaves, and multi-serve coffee presses. Participating stores only.)

Your Birthday reward email notification will also include a special promotional code for 15% off the retail price of a single item at store.starbucks.ca. This code will expire 30 days after the Birthday reward email notification is issued and cannot be combined with other offers or discounts. Some restrictions may apply.

Are the locations where I can redeem rewards changing?

No. You can still redeem rewards at participating Starbucks, Teavana and Evolution Fresh stores.

How do I redeem rewards in the new program?

To redeem a Reward at a participating store, just let your barista know and present your registered Starbucks Card or Starbucks app. You can also redeem your Reward using Mobile Order & Pay with your Starbucks app.

Can I still get anything on the menu with my free reward?

Yes. Gold members will still be able to get anything on the menu when they earn 125 Stars and redeem them for a Star Reward.*

As a Gold member, you can redeem a Star Reward each time you collect 125 Stars, with your choice of:

  • Available at participating Starbucks stores: One complimentary handcrafted beverage (standard Starbucks menu sizes only) or food item, or ready-to-drink bottled beverage such as an Evolution Fresh juice at participating Starbucks stores; OR
  • Available at participating Teavana stores: one complimentary tea beverage (standard Teavana menu sizes only), or 1-ounce serving of loose leaf tea; OR
  • Available at participating Evolution Fresh stores (located in the U.S. only): one complimentary handcrafted beverage (standard Evolution Fresh menu sizes only), or ready-to-drink Evolution Fresh bottled beverage.

*Rewards may be redeemed at participating stores only and exclude alcoholic beverages and multi-serve food and beverage items.

Tiers & Benefits

Did program benefits change in the new Starbucks Rewards?

No. All your favorite benefits are the same*, plus we have added a brand-new benefit for Gold members - monthly Double-Star Days.

Green Level

Upon joining, you are at the Green Level of the Starbucks Rewards program and you will receive the following benefits:

  • A Birthday reward just for you. See more info regarding redeeming your Birthday reward.
  • A special, one-time 15% off birthday coupon via email to use on Store.Starbucks.ca, which is valid for 30 days from date of issue.
  • Free refills on hot or iced brewed coffee or tea purchased with your registered Starbucks Card or Starbucks App during the same store visit at participating Starbucks locations.
  • Special member offers by email. Be sure to opt in to receive emails from Starbucks to receive these special offers.
  • Access to exclusive offers and events just for members.
  • Balance protection for your Card if it is lost or stolen. You must contact the Customer Care Center promptly after your Card is lost or stolen in order to protect your balance.

Gold Level

Once you have earned 300 Stars in 12 months, you will achieve Gold status, which consists of the following benefits:

  • All Green Level benefits
  • Free Star Reward every time you earn 125 Stars. You can check your Star balance online through your Starbucks account, or on the Starbucks app.
  • Monthly Double-Star Days: One day each month when you can earn double Stars on all in-store purchases.
  • A personalized Gold Card (to have this sent to you automatically, make sure to provide a valid mailing address in your account profile prior to achieving Gold). The card is gold-colored only. It is not made with gold metal.

*There will no longer be free refills at Teavana for Starbucks Rewards members.

What is a monthly Double-Star Day? How will I know it’s my monthly Double-Star Day?

Monthly Double-Star Days are a new benefit for Gold members.

If you are a Gold member, once a month, on your designated Double-Star Day, you will earn 4 Stars for every $1 spent* when paying with any registered Starbucks Card at participating Starbucks, Teavana or Evolution Fresh stores. (Online and grocery purchases are not eligible.) You’ll earn double Stars no matter how often you come in, what time of day, or what you buy.

A Starbucks Card may be a physical Starbucks, Teavana, or Evolution Fresh Card, a digital card on your Starbucks app, or an eGift.

Each month, we’ll surprise Gold members with a different day to earn double Stars, so you must opt into email to know when your day is coming. You will be eligible for Double-Star Days no later than five weeks after you reach Gold Level, but it might feel longer because there may not be a Double-Star Day right away after that time. If you have missed more than two Double-Star Days, it is likely because you didn’t receive notification in email and didn’t happen to stop into the store on that day, so please check your email opt-in settings.

*Stars may not be earned on purchases of alcohol and Starbucks Cards. Taxes, tips, donations, and fees may also be excluded.

How do you achieve Gold Level in the new program? How many Stars do you need to collect?

To achieve the Gold Level, you need to earn 300 Stars over a 12-month period.

If you were already Gold prior to the program change, you are still Gold after the program change. To maintain Gold Level for another year, you will need to earn 300 Stars within 12 months from your Gold qualification date. Stars you earned before the new program launches will count, because they all transitioned to the new program.

From April 12 to May 2, to celebrate the launch of the new Starbucks Rewards, all members have the opportunity to earn automatic Gold Status—or extend Gold another year—with just one purchase using their registered Starbucks Card or Starbucks app. See here for details.

How many Stars do you need to achieve or maintain Green Level in the new program?

You will automatically be at the Green Level when you join the program, but you need to earn at least one Star within 12 months to continue to qualify for all Green-level benefits, including your free birthday food or drink.

Will I continue to receive exclusive member-only offers in the new program?

Yes, if you are currently receiving member-exclusive offers via email, you will continue to receive them. If you are currently not receiving these offers via email and would like to, you can opt in now.

I was at the Gold Level prior to the launch of the new program. What am I now?

If you were already at the Gold Level prior to the launch of the new program, you are still Gold now. And in fact, as part of our promotion to celebrate the launch of the new Starbucks Rewards, if you make a purchase in a participating Starbucks store from April 12 through May 2 with a registered Starbucks Card or the Starbucks app, you will stay Gold for an extra 12 months beyond your current date. See Gold Activation Promotion details.

I was at the Green Level prior to the launch of the new program. What am I now?

If you were at the Green Level in the old program, you are still Green in the new program.

There has never been an easier time to become Gold, however - as part of our promotion to celebrate the launch of the new Starbucks Rewards, if you make a purchase with your registered Starbucks Card or Starbucks Mobile App in a participating Starbucks store from April 12 through May 2, you will automatically achieve Gold Status. See promotion details.

I was Green Level in the old program, but now I am Gold and my Stars are gone. What happened?

When you hit the Gold Level, all the Stars you collected converted you to Gold. You will now start earning reward Stars. These Stars can be redeemed for Star Rewards - learn more. You are also eligible for other Gold-level benefits.

There are two possible reasons you became Gold.

  1. You collected enough Stars to convert to 300 Stars when the program changed.
  2. You have made a purchase with your registered Starbucks Card or the Starbucks app since April 12th and achieved the Gold Level through the special promotion we are running to celebrate the introduction of the new Starbucks Rewards. Learn more about the promotion.

I was at the Welcome Level and now I’m Green. Why?

When we introduced the new Starbucks Rewards, we removed the Welcome Level. We want new members to enjoy Green-level benefits right away! See the full list of Green benefits. Don’t worry, any Stars you had in your account while at the Welcome Level were converted to the new program.

Can I still use my Gold card?

Yes. You can use your registered Gold Card, any other Starbucks Card registered to your account, or the Starbucks app to earn Stars for your purchases.

Starbucks Rewards™ – Gold Activation Promotion FAQs – Effective April 12th - May 2, 2016

I heard about a promotion to get automatic Gold Status. What do I need to do?

From April 12 to May 2, we are celebrating the launch of the new Starbucks Rewards with a special promotion.

If you are not a current member, you can earn Gold Status when you join Starbucks Rewards by loading money on any registered Starbucks Card or the Starbucks app, and making a purchase with it at participating Starbucks, Teavana or Evolution Fresh stores, or online at store.starbucks.ca and Teavana.ca. Alcohol purchases and card-to-card transactions are excluded.

If you are a Green-level member of the Starbucks Rewards program, you’ll earn Gold Status when you make a purchase using your registered Starbucks Card or Starbucks app at participating Starbucks, Teavana or Evolution Fresh stores, or online at store.starbucks.ca and Teavana.ca. Alcohol purchases and card-to-card transactions are excluded.

A Starbucks Card may be a physical Starbucks, Teavana, or Evolution Fresh Card, a digital card on your Starbucks app, or an eGift.

I’m already a Gold member. Do I get anything from the automatic Gold promotion?

If you are a Gold member of the Starbucks Rewards program, you will get one extra year of Gold Status if you make a purchase with a registered Starbucks Card or the Starbucks app between April 12 and May 2 at participating Starbucks, Teavana or Evolution Fresh stores, or online at store.starbucks.ca and Teavana.ca. Alcohol purchases and card-to-card transactions are excluded.

After the promotion ends, in early May, if you look in History in your account on Starbucks.com or in the Starbucks app, you will see that the date until which you are Gold has been extended by a year.

I was already a Gold member and took advantage of the automatic Gold promotion. When will I see my new extended re-qualification date?

After the end of the promotion, in early May, your new date will be visible in your account on Starbucks.com and in the Starbucks Mobile App. If you are opted in for emails, you will also get an email notification once your date has been extended.

I was not a Gold member, but my account now indicates I’m Gold Status (or I received an email notifying me). I’m sure I didn’t visit Starbucks between April 12 and May 2. What happened?

There were many ways to earn Gold Status during this time. You may have collected enough Stars to convert to 300 Stars when the program changed. Or due to our special promotion, if you made a visit to a Teavana or Evolution Fresh store, shopped on store.starbucks.ca and Teavana.ca, or entered a Star code during this time frame, you were eligible to earn Gold Status. (Alcohol purchases and card-to-card transactions were excluded.) You are ready to start earning Stars toward Star Rewards – enjoy your Gold Status!

After you collect 125 Stars, you can choose to redeem them for a free food or drink item (excluding alcoholic beverages and multi-serve items) at any time before they expire - either choose to redeem a reward in your mobile app when using Mobile Order & Pay or ask your barista when you are paying at a participating store. Once your reward is redeemed, 125 Stars will be removed from your Star balance. You can continue to earn a free reward for every 125 Stars you accumulate. For example, if you have 250 reward Stars and have not redeemed your free reward, you are eligible to redeem two free rewards.

I bought something between April 12 and May 2 and received Gold Status, but what happened to my Stars?

Your Star balance resets to zero when you move to Gold Status. Even if you had only a few Stars as a Green Level member, we got you the rest of the way to Gold. Now you are ready to start earning Stars toward Star Rewards.

After you collect 125 Stars, you can choose to redeem them for a free food or drink item (excluding alcoholic beverages and multi-serve items) at any time before they expire - either choose to redeem a reward in your mobile app when using Mobile Order & Pay or ask your barista when you are paying at a participating store. Once your reward is redeemed, 125 Stars will be removed from your Star balance. You can continue to earn a free reward for every 125 Stars you accumulate. For example, if you have 250 reward Stars and have not redeemed your free reward, you are eligible to redeem two free rewards.

I joined Starbucks Rewards and made a transaction. How will I know I am Gold?

You will be notified via email within 48 hours. You can also see your status in the Starbucks app or by logging into your account on Starbucks.com.

Do I need a Gold Card to access my Gold Status and earn rewards?

No, you do not need a physical Gold Card to use your new Gold Status. You can earn Stars toward Star Rewards using any registered Starbucks Card or the Starbucks app. A Starbucks Card may be a physical Starbucks, Teavana, or Evolution Fresh Card, a digital card on your Starbucks app, or an eGift.

You will receive an email welcoming you to Gold, and you will be able to see your status in the Starbucks app or by logging into your account on Starbucks.com. A Gold Card image will be added to your Starbucks app about 2 weeks after you turn Gold. You can see it when you go to “PAY” and swipe through your Starbucks Card options.

If you had a mailing address on file with us at the time you became Gold, we will send you a physical Gold Card* within 4-6 weeks after becoming Gold. Using this Gold Card is optional - you can continue to use any registered Starbucks Card or your Starbucks Mobile App to receive Gold-level benefits and earn Stars toward Star Rewards.

After you collect 125 Stars, you can choose to redeem them for a free food or drink item (excluding alcoholic beverages and multi-serve items) at any time before they expire - either choose to redeem a reward in your mobile app when using Mobile Order & Pay or ask your barista when you are paying at a participating store. Once your reward is redeemed, 125 Stars will be removed from your Star balance. You can continue to earn a free reward for every 125 Stars you accumulate. For example, if you have 250 reward Stars and have not redeemed your free reward, you are eligible to redeem two free rewards.

* Personalized Gold Card is gold-colored only, it is not gold metal.

I became Gold in the promotion, can I also qualify for an additional year of Gold?

Your Gold offer is based on your status as of 4/12:

  • If you are a new member or Green as of 4/12, you can become Gold
    OR
  • If you are already Gold as of 4/12, you can get an additional year of Gold Status

Starbucks Rewards™ Program FAQs

Program Overview / Registration & Joining

How do I join the Starbucks Rewards™ program? How does it work?

There are 3 ways to join Starbucks Rewards and begin earning Stars:

  1. Register a physical Starbucks Card, Teavana Card, Evolution Fresh Card or Starbucks Card eGift by visiting www.starbucks.ca/rewards. Follow the prompts to create an account.
  2. Download the Starbucks app to your Android™ or iPhone® device. Follow the prompts to create an account and register a digital or physical Starbucks Card.
  3. Join Starbucks Rewards through special promotional offers available from time to time.

Each time you visit a participating Starbucks®, Evolution Fresh™, or Teavana® store or shop online at store.starbucks.caa or Teavana.caa, and pay for your purchase with a registered card or Starbucks® app, you will earn 2 Stars per $1 spent on the purchase (see exclusions and other ways to earn Stars).

As soon as you join the program, you are eligible for all Green Level benefits. If you collect 300 Stars within 12 months, you reach Gold status. See full list of member benefits.

Is there a fee to be in the new program?

No, there is no membership fee to participate in Starbucks Rewards.

What qualifies as a Starbucks Card?

A Starbucks Card may be a physical Starbucks, Teavana, or Evolution Fresh Card, a digital card on your Starbucks app, or an eGift.

Do I need to sign up on the app or on the website? Is there a difference?

You can join the program on starbucks.ca/rewards or through the Starbucks app. There is no difference in membership if you join through the app or online.

Why should I opt in to receiving promotional email from Starbucks?

When you opt in to email, we’ll send you personalized offers and promotions, Starbucks news and more from Starbucks. Bonus Star offers may help you get to Gold status and to your free Star Rewards faster. When you are a Gold member, opting in to email ensures that you are notified of your monthly Double-Star Day coming up.

Will my barista know I am a member?

Not necessarily—baristas will not automatically know if you are a member of Starbucks Rewards until you use your registered Starbucks Card or Starbucks app to pay. To earn Stars as a member of Starbucks Rewards, you’ll need to pay with your registered Starbucks Card or Starbucks app every time you visit Starbucks. The barista cannot register your card for you.

What are “personalized” offers?

Special offers just for you in email (if you’ve opted in to receive emails from Starbucks) and via the Starbucks app for iPhone® and Android™.

Can more than one person share an account?

No. Sorry, a membership account and rewards within that account cannot be transferred to another account and cannot be shared with family members, friends or others at this time.

Can I use more than one Starbucks Card?

Yes, you can register more than one Starbucks Card to your Starbucks account and earn Stars for every purchase you make using one of the registered Starbucks Cards.

I would like to receive email offers. How do I change my settings to opt into email?

Sign into your Starbucks Rewards account online. Click on “Settings” on the dashboard or “Settings” under “My Account” on the top navigation. Click on “Contact Info” in the menu on the left-hand side. In the My Contact Preferences section, check the box next to “Yes, please sign me up for Starbucks emails and newsletters. This includes offers, promotions and exclusive invitations.”

Earning Stars

What is a Star and how do I earn one?

A Star is a way to keep track of your progress toward rewards and benefits earned as a member of the Starbucks Rewards program. There are a number of ways to earn Stars:

In-Store Transaction and Online: Each time you pay for your purchase with a registered Starbucks Card or Starbucks app at a participating Starbucks®, Evolution Fresh™, or Teavana® store, or online at store.starbucks.ca or Teavana.caca, you will earn 2 Stars per $1 spent on the amount of your purchase that is accruable (eligible to earn Stars). See exclusions from Star accrual.

Bonus Stars: You can earn Bonus Stars through personalized offers, such as Star Dashes. Opt in to email to receive these offers. The number of Bonus Stars offered varies by offer.

Customer Experience Survey: From time to time, you may receive customer experience surveys from us. You can continue to earn Stars when you fill out a customer experience survey and will receive the Stars in your account within 3 days from submitting the completed survey..

You can continue to track all of your Star activity online by logging in to your Starbucks account, or via the Starbucks app.

Are there any exclusions to what I can earn Stars on (non-accruable purchases)?

You cannot earn Stars on card-to-card transactions with your Starbucks Card (such as activations, reloads, transfers, or any other card-to-card transactions). In most stores, alcohol, taxes, tips, donations, and fees are also excluded and ineligible for Star accrual.

How many Stars will I earn when I buy something? Do I earn Stars for each item purchased?

You will earn 2 Stars per $1 spent on a registered Starbucks Card at participating Starbucks®, Teavana®, and Evolution Fresh™ stores, and online at store.starbucks.ca or Teavana.ca. Stars are not earned based on transactions or number of items in each transaction. See exclusions from accrual.

If I am earning 2 Stars per $1 spent, what will happen in the new program if I spend an uneven amount? Do I get credit for the change?

Yes, your change counts towards partial Stars. We’ll keep track of all your partial Stars and apply them to your total Stars.

For example, if you spend $6.20 (excluding tax, tips, alcohol or other exceptions), you will earn 12.4 Stars.

You can view your partial Stars in in your History in your Starbucks account online or in your Starbucks® app.

To see your latest Star balance, check History in your Starbucks app or log in to your Starbucks account online.

If I pay with my Starbucks app on my iPhone® or Android™ device, will I still earn Stars?

Yes, paying with the Starbucks app is the same as paying with your registered Starbucks Card.

Will I earn Stars if I pay with cash, credit or debit card instead of my registered Starbucks Card or Starbucks® app?

No. To earn Stars on your purchases, you must pay with your registered Starbucks®, Teavana® or Evolution Fresh™ Card. You can also earn Stars from purchases made using the Starbucks app for iPhone® and Android™. We cannot award Stars for purchases made with alternative methods of payment

What if I need to pay for my transaction partially with my registered Starbucks Card and partially with another form of payment – will I still earn Stars?

If you pay for your transaction partially with your registered Starbucks Card and partially with another form of payment (e.g. cash, debit/credit card, or unregistered Starbucks Card), the number of Stars you earn will be prorated based on the eligible purchase amount that was applied to your registered Starbucks Card.

Can I earn Stars at any Starbucks?

You can earn Stars at participating Starbucks stores in Canada, the US Puerto Rico, the United Kingdom, and the Republic of Ireland, as well as at our partner stores—Evolution Fresh and Teavana, or online at store.starbucks.ca and Teavana.ca.

Will I earn Stars when I travel? What currency will be used to calculate the Stars I earn?

As a Canadian member of the Starbucks Rewards program, you can also earn Stars when you travel to the US, Puerto Rico, the United Kingdom, and the Republic of Ireland and pay with your registered Starbucks Card. You will earn Stars as if the currency were expressed in US dollars—no currency exchange is applied. For example, if the accruable amount of your purchase is one Canadian dollar or one British pound, you will earn two Stars.

Can I earn Stars at Teavana® stores in the US and Canada and online at Teavana.ca?

Yes. When you pay for your purchase at Teavana® stores in the US, Canada, and on Teavana.ca using your registered Starbucks Card or Teavana Card, you will earn 2 Stars per $1 spent on your purchase. See more info on earning.

I just made a purchase at Starbucks or Teavana, but didn’t have a registered Starbucks Card or I wasn’t a member of Starbucks Rewards program yet. Can I still earn a Star?

No. Sorry, we can't retroactively award Stars for previous purchases at this time. Join today to ensure you don't miss out on earning Stars and rewards in the future.

Bonus Stars / Star Codes

What is a Bonus Star?

Periodically, you may have the opportunity to earn Bonus Stars, generally through member-exclusive offers. Starbucks Rewards™ offers are often specific to our members' preferences so you may see offers with details that are tailored just for you. For many offers, the Bonus Stars will appear in your account within 24 hours. However, there are some offers in which the Stars are not awarded until a later date. In addition, you may receive a Star Code via email that you have to redeem. Remember to check your email and spam filters to make sure you are receiving all of your emails from Starbucks. To redeem a Star Code, see here for more information.

Why did I not get my Bonus Star?

If you have not received a Bonus Star from an offer please check the following:

Did you receive an email with an offer directly from Starbucks?
Many Starbucks Rewards offers are personalized just for you. If you didn’t receive an email directly from Starbucks you likely were not eligible to participate to earn the Bonus Stars. If you are a Starbucks Rewards member you will receive your own personalized offers just for you from us by email or in your Starbucks® app.

Have you checked your email offer for the Star award date?
Please check the email you received to find the date the Stars were to be awarded to your account. For many offers the Stars will appear in your account within 24 hours. However, there are some offers where the Stars are not awarded until a later date. In addition, some offers will have a final step where you will receive an email with a Star Code that you have to enter into your account to redeem the Stars. Also, remember to check your email and spam filters to make sure you are receiving all of your emails from Starbucks.

Did the email instruct you to “opt in” to participate?
Please refer to the email offer you received. If there was a “Join Now” or “Activate Offer” link or button in your original email and you didn’t opt in by clicking on it, then you were not recognized as a participant in the offer and no Bonus Stars would have been awarded.

Did you meet the purchase qualifications for the offer?
Please check your History online or in the app to make sure the timing qualified you for the offer. For example, an offer might have been for a purchase made after 2 pm.

Note that for offers where you need to earn multiple Stars to qualify for Bonus Stars, only Stars earned from a purchase at a participating store will count towards the offer. Bonus Stars earned from other offers or surveys do not qualify. You can verify which type of earned Star you have in History.

Why can’t I earn Bonus Stars at all Starbucks® locations?

While you can earn Stars at nearly all Starbucks® locations, there are certain benefits that we can only offer at participating stores. This means most of our Bonus Star promotions can only be awarded for purchases made at participating locations. Specifically, most Starbucks® stores can provide Bonus Stars while Starbucks® store locations or kiosks within grocery, , or airports may be unable to extend this benefit.

What is a Star Code? How do I redeem a Star Code?

Star Codes are a way for Starbucks to deliver multiple Stars to a customer with just one code. The most common way to get a Star Code is by participating in member-exclusive offers you receive in email If you've participated in and successfully completed an offer with Bonus Stars as the reward, note that the Bonus Stars may not be automatically added to your Starbucks account. Instead, you may receive a Star Code which you can redeem by entering it here to get the Bonus Stars. You can check the original email from us for the exact details of your offer. Remember to check your email and spam filters to make sure you are receiving all of your emails from Starbucks.

To redeem a Star Code, visit http://www.starbucks.ca/card/rewards and enter in the Star Code in the appropriate field. Note that there is a limit of two (2) Star Code entries per day.

Are Star Codes available on grocery products in Canada?

No. At this time, Star Codes on grocery products are only available in the US.

Redemption / Rewards

How do I earn free rewards? How do I know when I have a free reward?

All members, Green and Gold, are eligible for Birthday rewards—please see here for details.

Gold members collect Stars for free food or drink rewards, called Star Rewards. When you have collected 125 Stars, you can redeem for a Star Reward. You can check your Star balance online or in your Starbucks app for iPhone® and Android™.

Learn more about how and where to redeem Star Rewards, and what you can get.

How and where do I redeem my Star Rewards?

After you collect 125 Stars, you can choose to redeem them for a free food or drink item (excluding alcoholic beverages and multi-serve items) at any time before they expire—either choose to redeem a reward in your mobile app when using Mobile Order & Pay or ask your barista when you are paying at a participating store. Once your reward is redeemed, 125 Stars will be removed from your Star balance. You can continue to earn a free reward for every 125 Stars you accumulate. For example, if you have 250 reward Stars and have not redeemed your free reward, you are eligible to redeem two free rewards.

What is eligible for a Star Reward?

As a Gold member, you can redeem a Star Reward each time you collect 125 Stars, with your choice of:

  • Available at participating Starbucks stores: One complimentary handcrafted beverage (standard Starbucks menu sizes only) or food item, or ready-to-drink bottled beverage such as an Evolution Fresh juice at participating Starbucks stores; OR
  • Available at participating Teavana stores: one complimentary tea beverage (standard Teavana menu sizes only), or 1-ounce serving of loose leaf tea; OR
  • Available at participating Evolution Fresh stores (located in the U.S. only): one complimentary handcrafted beverage (standard Evolution Fresh menu sizes only), or ready-to-drink Evolution Fresh bottled beverage.

(Free item excludes alcoholic beverages, multi-serve trays or whole bakery loaves, and multi-serve coffee presses. Participating stores only.)

Do my Stars or free rewards expire?

You can redeem for a free Star Reward each time you collect 125 Stars as a Gold member. However, Stars expire six months after they are earned on the first day of the month after a full six months. For example, if you earn 10 Stars on June 16 and 15 Stars on June 24, your total Star balance for the month—25 Stars—will expire on January 1. You can track upcoming Star expiration in History in your account online or in your Starbucks® app for iPhone® and Android™.

When you redeem Stars for a Star Reward, Starbucks will apply the oldest Stars in your Star balance toward your reward.

How do I redeem my free Birthday reward? Where can I redeem my free Birthday reward?

Your free Birthday reward will be automatically added to your account approximately two days before your birthday. It expires the day after your birthday. Just present your registered Starbucks Card or Starbucks® app to the barista at a participating store to redeem your reward.

If you have provided Starbucks with your email address, you will receive a reminder email that the reward is available—if you use the Starbucks® app, you will also be reminded that way. You can check your account online or look in the app to see your Birthday reward.

When you have a free Birthday reward, you are eligible for a free food or drink item at a participating Starbucks, Teavana, or Evolution Fresh store—almost anything on the menu is available to you:

  • Available at participating Starbucks stores: One complimentary handcrafted beverage (standard Starbucks menu sizes only) or food item, or ready-to-drink bottled beverage such as an Evolution Fresh juice at participating Starbucks stores; OR
  • Available at participating Teavana stores: one complimentary tea beverage (standard Teavana menu sizes only), or 1-ounce serving of loose leaf tea; OR
  • Available at participating Evolution Fresh stores (located in the U.S. only): one complimentary handcrafted beverage (standard Evolution Fresh menu sizes only), or ready-to-drink Evolution Fresh bottled beverage.

(Free item excludes alcoholic beverages, multi-serve trays or whole bakery loaves, and multi-serve coffee presses. Participating stores only.)

Your Birthday reward email notification will also include a special promotional code for 15% off the retail price of a single item at store.starbucks.ca. This code will expire 30 days after the Birthday reward email notification is issued and cannot be combined with other offers or discounts. Some restrictions may apply.

Will I be able to redeem my free rewards when I travel?

Members of the Starbucks Rewards program in the US, Canada and Puerto Rico will be able to redeem Star Rewards and Birthday rewards at participating stores when they travel within these markets. However, Star Reward redemption and Birthday reward redemption will not be available outside these markets.

Will my barista tell me if I have special offers, free rewards, or enough Stars to redeem for a reward?

Your barista can let you know if you have any special offers or enough Stars for a free reward once your registered Starbucks Card is swiped. However, to see all your special offers and check your Star balance, be sure to watch for email notifications and to check your status and Star balance online or on your Starbucks app for iPhone® and Android™.

Can I earn more than one Star Reward before I redeem? Is there a limit to how many Star Rewards I can have at any given time?

As a Gold member, you are eligible for a Star Reward for every 125 Stars you collect, but you do not have to redeem it right away and can continue to accumulate beyond 125 Stars. For example, you can have 250 Stars in your account and redeem them for two free rewards at the same time. Note that your Stars do expire, however, so be sure to redeem your Stars for rewards before that happens. See Star expiration info.

Do I get to choose when I can redeem my Star Reward? I like to choose something special and I don’t want to have to redeem my Stars for rewards when I don’t want to.

Yes. You are in control of your rewards and choose when to redeem! As a Gold member, you can redeem for your Star Reward as soon as you reach 125 Stars, or keep accumulating Stars beyond 125 Stars until you want to redeem. Note that your Stars do expire, so be sure to use your Stars for free rewards before they expire. See star expiration info.

Can I choose which food item I get for free with my Star Reward?

Yes. See the full list of redemption options.

Can I use my Starbucks app to redeem my Star Reward?

Yes, the Starbucks app for iPhone® and Android™ works like your plastic Starbucks Card. Just tell the barista at a participating store that you’d like to redeem your reward and they will scan the barcode on your mobile device. You can also redeem your rewards using Mobile Order & Pay. After you redeem, 125 Stars will be deducted from your Star balance.

Do I need to have my registered Starbucks Card with me to redeem my Star Reward?

Yes. You must use a registered Starbucks Card or Starbucks app to redeem your reward. It does not have to be your Gold card, but it must be a Starbucks Card registered to your account.

Can I redeem my free reward at any Starbucks, Teavana and Evolution Fresh store?

Not all Starbucks® locations redeem free rewards. Company-operated stores are able to honour the rewards, but some kiosk locations (often those inside another facility like grocery stores) cannot. We hope to continue to increase the number of participating locations.

You can redeem your free reward at any Teavana or Evolution Fresh store.

See more info on redemption options.

Can I give my reward to someone else?

No. Sorry, memberships and rewards are non-transferable and cannot be shared with family members, friends or others.

Tiers / Benefits

What are my benefits as a Starbucks Rewards member?

Green Level

Upon joining, you are at the Green Level of the Starbucks Rewards program and you will receive the following benefits:

  • A Birthday reward just for you. See more info regarding redeeming your Birthday reward.
  • A special, one-time 15% off birthday coupon via email to use on Store.starbucks.ca, which is valid for 30 days from date of issue.
  • Free refills on hot or iced brewed coffee or tea purchased with your registered Starbucks Card or Starbucks App during the same store visit at participating Starbucks locations.
  • Special member offers by email. Be sure to opt in to receive emails from Starbucks to receive these special offers.
  • Access to exclusive offers and events just for members.
  • Balance protection for your Card if it is lost or stolen. You must contact the Customer Care Center promptly at 1.800.782.7282 after your Card is lost or stolen in order to protect your balance.

Gold Level

Once you have earned 300 Stars in 12 months, you will achieve Gold status, which consists of the following benefits:

  • All Green Level benefits
  • Free Star Reward every time you earn 125 Stars. You can check your Star balance online through your Starbucks account, or on the Starbucks app.
  • Monthly Double-Star Days: One day each month when you can earn double Stars on all in-store purchases. See more info.
  • A personalized Gold Card (to have this sent to you automatically, make sure to provide a valid mailing address in your account profile prior to achieving Gold). The card is gold-colored only. It is not made with gold metal.

Do I have to use a personalized Gold card to receive Gold Level benefits?

No, you can use any Starbucks Card registered to your account or to the Starbucks app for iPhone® and Android™ to earn Stars for your purchases and store-level benefits.

Will my Starbucks Rewards level reset each year?

To maintain all benefits of the Green Level, you must earn at least one new Star during each consecutive 12-month period following your enrollment date. If you do not earn at least 300 new Stars in each consecutive 12-month period (reaching Gold status), your Stars will expire and your Star balance will automatically reset to zero.

To maintain the Gold Level, you must earn at least 300 new Stars during each consecutive 12-month period following the date you reached the Gold Level. If you do not earn 300 new Stars in 12 months, you will return to the Green Level of Starbucks Rewards and your Star balance will automatically reset to zero.

I didn’t requalify for Gold status but I had enough Stars in my account for a Star Reward. Did I lose them?

If you didn’t requalify for Gold, but you had more than 125 Stars in your account, a coupon for a free food or drink (redeemable for any food or drink eligible for a Star Reward) was loaded to your account. You can see it in your account online or on your Starbucks app, and you can redeem it by handing your registered Card or mobile app to the barista. It expires 30 days after it was loaded.

How do I know I received my complimentary Birthday reward?

If we have a current, valid email address for you, we’ll send you an email letting you know when your Birthday reward is loaded and ready to redeem. You can also check your Birthday reward status by logging into your account online or checking your Starbucks app.

See here for more info on your Birthday reward, or here to check that your email address is correct.

Can I redeem my free birthday drink and other rewards at Teavana® and Evolution Fresh stores?

Yes! See here for more information on what you can get at each store.

If I have multiple Starbucks Cards registered to my account, does that mean I will receive a Birthday reward for each one?

No. You will only receive one Birthday reward.

How do the free refills on brewed or iced coffee or tea work?

If you use your registered Starbucks Card to purchase a beverage and then present that same Starbucks Card, you can get refills of hot or iced brewed coffee or tea during the same store visit at participating Starbucks stores. Once you leave the store, your visit has ended and any subsequent coffee or tea refill thereafter would be considered a new purchase.

Why did I not get that promotional offer?

We want to provide you with promotions and offers that are personalized for your Starbucks experience. So the specifics of our offers, promotions and coupons vary by customer. While you may not receive a particular offer or promotion, there may be another offer that is personalized for you to take advantage of.

If you find that you aren't receiving promotional email messages and you would like to, see here to opt in to email.

You can see all of your Rewards and offers when you sign in and go to Starbucks.ca/account/home or from the Starbucks app.

How long does it take to receive my personalized Gold card once I reach Gold Level?

On average, it takes 4-6 weeks once reaching Gold status to receive your personalized Gold card, but Gold benefits begin the moment you achieve Gold status. You can use any registered Starbucks Card or Starbucks app for iPhone® and Android™ to receive your Gold Level benefits, you do not need your personalized Gold card to receive Gold Level benefits. We must have a valid mailing address on file prior to you reaching Gold status for Starbucks to be able to send your personalized Gold card. Be sure to keep your address up to date by logging in to your account so we know where to send your Gold card.

How do I maintain Gold status?

Once you qualify for Gold Level, you will be at that level for 12 months from the date you qualified. Earn 300 additional Stars before your anniversary date (the date you turned Gold) and you will continue to enjoy Gold benefits for another year.

As a Gold member, do I get to choose my Double-Star Day each month?

No, we surprise you with a different Double-Star Day each month. The day may occasionally be the same for all members, but generally it will be personalized. If you missed your Double-Star Day this month, be sure you’re opted into email so you will get a heads-up when your Double-Star Day is next month.

Do I start receiving monthly Double-Star Day as soon as I become a Gold member?

It may take our system up to five weeks to recognize that you are eligible for a Double-Star Day that month. For example, if you achieved Gold status at the end of May, you may not be eligible for Double-Star Days until July. Make sure you are opted in to email so you get notification of your upcoming Double-Star Day as soon as you are eligible.

Other

What if my Star balance doesn’t look right? How long does it take for Stars I’ve earned to appear?

If your Star balance doesn’t seem right, check History in your account online or in your Starbucks app. Note that Stars earned for purchases can take up to 24 hours to appear. See Bonus Stars, please see here.

Why do I have a negative Star balance?

If your barista voided your purchase made with your registered Starbucks Card or Starbucks app due to an error within the same visit, Starbucks will deduct the Stars that you were awarded for that purchase, potentially resulting in a negative Star balance on your account.

Why do I receive refunds for my purchase onto Starbucks store credit cards?

If you return merchandise or packaged coffee, food and tea that you purchased with your registered Starbucks Card (original receipt or gift receipt required), you will get to keep the Stars that you earned on the purchase, but your funds will be returned to you on a Starbucks or Teavana store credit card. Starbucks or Teavana store credit cards may be used in any participating Starbucks, Teavana or Evolution Fresh store, but they are not Starbucks Cards. Therefore, they do not accrue Stars and cannot be registered or reloaded for additional value.

Are Starbucks store credit cards the same as Starbucks Cards?

No, if you received Starbucks store credit cards or Teavana store credit cards, they are not the same as Starbucks Card and Teavana Cards. Starbucks store credit cards and Teavana store credit cards are issued after a return was made, and money is refunded onto these cards. You will get to keep the Stars you originally earned with these purchases on your Starbucks Card. However, you will not be able to earn any more Stars by using these Starbucks store credit cards or Teavana store credit cards, and these cards cannot be registered or reloaded for additional value.

If I lose my Sterling Silver Starbucks Card or Limited Edition Starbucks Card, can it be replaced?

If your Sterling Silver Starbucks Card or Limited Edition Starbucks Card is registered, we will replace it with a standard plastic Starbucks Card with the remaining card balance as of the time you notify us of its loss.

How much email will I get if I provide Starbucks with my email address?

In order to participate in the Starbucks Rewards program we require your email address to create your account. You will receive free reward notifications, such as for your birthday, and program-updates such as when you have achieved Gold status or earned a Star Reward. You may choose to opt in or out of promotional emails. By opting in, you will receive notice of the special offers available to you as a member, including Bonus Star offers. You can go to your account and change your settings any time.

I have a Teavana or Evolution Fresh gift card. Can I register them with the Starbucks Rewards™ program?

Yes. You can register Teavana and Evolution Fresh Cards just like Starbucks Cards, and earn Stars on them on accruable purchases within Starbucks, Teavana and Evolution Fresh stores.

I don't have access to my old email address to receive the verification code. How can I update my email address?

Please call 1-800 STARBUC (782-7282) so that a customer service representative can assist you.

How many Starbucks Cards can I register as part of the program?

You can register an unlimited number of cards to your Starbucks.ca account, including seasonal cards, mini cards, eGifts, and your personalized Gold card. However, you may have only one account.

Can I track my progress in the program and see how many Stars I have until I reach the next level?

Yes — when you log into your account online at starbucks.ca/account or in the Starbucks app, you will be able to see how many Stars you've earned, how many Stars you need to earn to reach the next level, all available rewards on your account, and your History. http://customerservice.starbucks.com/app/answers/detail/a_id/1922

When will Stars from my purchases at Teavana stores and Teavana.ca show up in my Starbucks account?

Please allow 24 hours for the Stars to show up in your account. See here for more information.

How does Starbucks manage personal information?

Please read our Privacy Statement for details.

Will the use of any Starbucks Card registered to my account count toward my program benefits?

Yes. The use of any Starbucks Card registered to your account and the Starbucks app for iPhone® and Android™ will earn you Stars at participating stores, and enable you to enjoy the benefits associated with your membership level.

I joined the Starbucks Rewards program by downloading the Starbucks app. But now I would like a physical Starbucks Card. Can I order one?

No, requesting a Card by mail is a one-time option when you first create an account. If you have an existing Starbucks Rewards™ account, simply register any Starbucks Card. Go to any Starbucks store, activate a Card with a minimum of $5.00 loaded on it, and you can register that Card to your account online or in your app.

Does the Sterling Silver Starbucks Card or any Limited Edition Starbucks Card come with Starbucks Rewards™ membership and status?

No, The Sterling Silver Starbucks Card or any Limited Edition Starbucks Card does not come with a Starbucks Rewards membership. You must register it, just like any other Starbucks Card. You can then earn Stars on these registered cards toward Gold Level status and free rewards.

Am I eligible to earn rewards with the Sterling Silver Starbucks Card and Limited Edition Starbucks Cards?

Yes. Please see information on registering and using these special cards just like all other Starbucks Cards.

When will I receive special offers and discounts?

If you are opted in to receive email from Starbucks, we will periodically send you offers and discounts. Make sure you are opted in at starbucks.ca/account. You may also occasionally receive offers via your account online and in your Starbucks app.

Will Starbucks Rewards™ be recognized at all Starbucks® stores?

Customers will receive a Star for each transaction made at participating Starbucks®, Teavana® or Evolution Fresh™ stores that accept the Starbucks Card. Starbucks Rewards™ benefits, such as reward redemption and in-store refills, are only offered at participating Starbucks®, Teavana® and Evolution Fresh™ stores. See more reward redemption information.

I selected the option to have a Starbucks Card mailed to me when I joined the program—how long will it take?

You should receive your Card within 3-4 weeks.

Will the Starbucks Rewards™ program ever change?

We may change the program at any time. If you have feedback about Starbucks Rewards™, please share it with us at www.mystarbucksidea.com.

General App FAQs

GENERAL APP QUESTIONS

1. Having problems using your Starbucks® app?

If your Starbucks app is no longer working, you may be using an older version that is no longer supported. Visit your device’s app store to download the latest version.

2. Can I use the Starbucks® app on multiple devices?

No problem. You can be signed into your Starbucks account on more than one device at the same time.

3. What should I do if I change my device and want to use the Starbucks® app on my new one?

First, install the Starbucks app onto your new device from your device’s app store. Next, sign in with your Starbucks username and password to add your cards to your new device. If you do not wish to use the Starbucks app on your old device, log out or delete it.

4. Can I still pay with my app even if I don't have a data connection?

Yes, your barcode will be available when you open the application. However, you won't be able to update your Starbucks Card balance, Starbucks RewardsTM status, or Star balance until your data connection is restored.

5. How do I protect my Starbucks account information if I lose my phone that had the Starbucks® app on it?

If you lose your phone, you can report your Starbucks Card as lost or stolen by signing in to your Starbucks account, selecting Manage My Cards, and clicking on the Report Lost or Stolen link. We'll freeze your remaining balance at that time, transfer it to a new Starbucks Card and mail you the replacement. It is also recommended that you reset your Starbucks account password.

6. Why does the Starbucks® app request my location?

Location information is used by the app to ensure you can see accurate store and menu information, discover the music playing in our stores, and use Mobile Order & Pay. To learn more visit (link to privacy policy).

7. How can I change the Starbucks® app location service default?

You can change the Starbucks app Location Services settings at any point on your mobile device by going to your device Settings. For greater control, iOS customers also have the option of selecting “Never”, “When in Use”, or “Always”.

8. Why does the Starbucks® app request access to my contacts

The Starbucks app for iPhone® and Android™ lets you send Starbucks eGift Cards to contacts, right from your phone. Tap “Gift” to get started.

PAYMENT/CARD QUESTIONS

1. Where is my credit card information stored?

Your credit card information is stored in your Starbucks Rewards™ account. For added security, you will be asked to enter your username and password each time you wish to initiate a reload. This way, even if you lose your phone, no one can authorize a reload of your card without your username and password.

2. Where do I find my Starbucks Cards in the app?

Tap “Pay” - this will bring you to your primary Starbucks Card. To see other cards registered to your account, simply swipe right.

3. How does Starbucks protect my privacy after I register my Starbucks Card?

Please read our Privacy Policy for details.

4. How can I access my Starbucks Card on my phone, if I can’t use the app?

  • Go to http://www.starbucks.com in your mobile browser.
  • Select Sign In. Enter username and password.
  • Tap My Account (upper right corner).
  • Tap the Starbucks Card image under My Cards.
  • Tap the Starbucks Card to use for payment.
  • Tap Pay with This Card. A barcode will appear for the store to scan.

5. How do I delete a Starbucks Card in the Starbucks® app?

Tap “Pay”. Choose the Card you want to remove, then tap “Manage” and “Remove Starbucks Card”

6. How do I change my Default/Primary card on the Starbucks® app?

Tap “Pay”, select the card you want to make your primary/default card, tap “Manage” and select “Primary Card”

7. Can I reload my Starbucks Card in the Starbucks® app?

You can reload your Starbucks Card through the Starbucks® app for iPhone® or Android™ by tapping Pay and then tapping Reload.

8. When can I expect reloads to occur when I sign up for auto-reload?

Once you’ve signed up, Auto-Reload will occur once your balance drops to or below the minimum amount you specify. Trouble reloading? We can help you here.

9. Can I secure my Starbucks® app with a passcode?

Yes, you can choose to secure your Starbucks app with a passcode by going to Settings > Passcode Lock. If you set up a passcode, you will need to enter your passcode each time you open the application. If you lose or forget your passcode, you will need to report your Starbucks Card as lost and reinstall the Starbucks app.

10. How do I add a Starbucks Card to Apple Wallet?

You can add your Starbucks Card to Wallet (formerly known as “Passbook”) right from your Starbucks® app for iPhone®. Tap “Pay”. Choose which Card you wish to add, then tap “Manage” and “Add to Passbook”.

11. How do I remove a card from Apple Wallet?

Removing a Card from Wallet is simple, launch your Wallet app and find the Card you want to remove, tap the “I” icon in the lower right of the screen to flip your pass for additional options. Removing the Card can be done from the back of the pass. Deleting a pass from Wallet can only be done through the Wallet.

12. Why is my Starbucks Card balance not updating immediately in Apple Wallet?

Your balance will automatically refresh every 4 hours. If you would like to manually refresh it, view the Starbucks Card in Wallet and use the pull-to-refresh gesture.

13. How do I add favorite stores to Apple Wallet?

The first time you add a card to Wallet, we will guide you through the steps to add a favorite store(s). After your first time through, anytime you go to the Stores Experience and add a favorite store (maximum of 10 favorites), it will automatically update your favorite stores in Wallet.

14. What is Visa Checkout? What if I need help with Visa Checkout?

With Visa Checkout, you now have an easier way to pay with your credit cards online. Create an account once and speed through your purchase without re-entering payment or shipping information wherever you see Visa Checkout. Learn more about Visa Checkout here.

MO&P QUESTIONS

1. What is Mobile Order & Pay, and how do I use it?

Mobile Order & Pay is a feature of the Starbucks® app for iPhone® and Android™ that allows you to place your order ahead of time at participating stores. Your Barista will get your order started while you head over. Tap "Menu" to get started.

2. I only see “Menu” on my app’s navigation. How do I place an order?

To access the Order feature of the app, make sure you’ve enabled Location Services for the Starbucks app. For iOS:

  • Go to your phone’s Settings > Privacy > Location Services
  • In the list of apps, scroll to the Starbucks app and select either “While Using” or “Always”
  • Open the Starbucks app and tap “Menu”

3. Is Mobile Order & Pay available where I live?

Mobile Order & Pay is currently available in particiapting stores across the United States and Canada, and some stores in the United Kingdom.

4. How do I choose which store to place my order at with Mobile Order & Pay?

The app will show you the Starbucks® store offering Mobile Order & Pay that is closest to your current location. Once you begin your order, you can change stores by tapping the store name and searching on the map that appears, or by swiping right through the store names on the bottom of the screen. You may also change your store while browsing the menu, to see what products are available at the store.

5. I have a Reward on my account – can I apply it to my order with Mobile Order & Pay?

Yes! You are now able to redeem Stars, birthday rewards, and offers at participating stores through Mobile Order & Pay. This feature is available on the Starbucks app for iPhone® or Android TM v4.0 or higher.

6. How do I pick up my drink and food with Mobile Order & Pay?

When you get to the store, head to where you'd normally pickup your order. Tell the barista your name and enjoy your order. You may also pick up your Mobile Order in the Drive Thru.

7. I'm running late; can I delay my order with Mobile Order & Pay?

Once your order is submitted, it cannot be altered.

8. Do I need a Starbucks Rewards™ account to use Mobile Order & Pay?

Yes, Mobile Order & Pay is available only to Starbucks Rewards™ members, with the Starbucks® app for iPhone® or Android™. If you are not a member, you can easily join in the app.

9. Why don't I see all the menu items on the Mobile Order & Pay menu?

The menu in the app shows a selection of menu items available nationwide, along with select regional, seasonal and limited-time featured products.

10. Will I earn Stars for my order with Mobile Order & Pay via the Starbucks App?

Absolutely. Every order you place with Mobile Order & Pay will earn you Stars. You can track your Star balance and view your account information in the Starbucks® app for iPhone® and Android™ and online at https://www.starbucks.com/account.

11. When will my order be ready with Mobile Order & Pay?

When you place your order, you will be given an estimated pick up time. Your pick-up time will vary depending on the items in your order.

12. I have a Reward on my account. Can I apply it to my delivery by Postmates or my order with Mobile Order & Pay?

Yes! You can now redeem Rewards, Stars, and offers through Mobile Order & Pay, including delivery orders.

REWARDS QUESTIONS

1. If I pay with the Starbucks app, will I still earn Stars with Starbucks Rewards™?

Yes, paying with the Starbucks® app for iPhone® and Android™ is the same as paying with your registered Starbucks Card. You’ll earn Stars with each eligible order.

2. Can I use the Starbucks app to redeem Stars and Rewards?

If you have a Reward – or enough Stars to redeem for a Reward -- you’ll be notified on the home screen, the barcode screen (in Pay) and the Order confirmation screen. If you choose to use the Reward for a qualifying food or drink item, the price of your drink or food will be credited on your total order. Rewards may not be redeemed for alcoholic beverages and multi-serve food and beverage items.

3. I have a Reward on my account. Can I apply it to my delivery by Postmates order with Mobile Order & Pay?

Yes! You can now redeem Rewards, Stars, and offers through Mobile Order & Pay, including delivery orders.

DELIVERY QUESTIONS

1. Where is Starbucks Delivery by Postmates available?

The pilot launch of Starbucks Delivery by Postmates is currently in select areas of Seattle, Los Angeles, and New York City.

2. Can I track my Starbucks Delivery by Postmates order?

Yes! You can track the progress of your Starbucks Delivery by Postmates order on your Starbucks® App for iPhone®, on the Order tab. We will keep you updated from the time your order is accepted by a Postmates courier, to when it is picked up and delivered to you.

3. Is Starbucks Delivery by Postmates available on my Starbucks® App for Android™?

At this time, Starbucks Delivery by Postmates is only available for iOS customers in select areas of Seattle, Los Angeles, and New York.

4. How do I place a Starbucks Delivery by Postmates order?

Starbucks Delivery by Postmates is an integrated option within Mobile Order & Pay on the Starbucks® App for iPhone®. Simply tap "Order" and then select "Delivery" to get started. You will be able to customize your food and beverage order, with the same range of options available in Starbucks® stores.

5. What is the fee for Starbucks Delivery by Postmates?

All Starbucks Delivery by Postmates orders placed using the Starbucks® app on your iPhone® will incur a $5.99 delivery fee.

6. Will I earn Stars for my delivery orders through the Starbucks app for iPhone®?

Absolutely. Each order you place with Mobile Order & Pay, including delivery by Postmates, will earn you Stars. You can track your Star balance and view your account information in the Starbucks® App for iPhone® and online at https://www.starbucks.com/account.

7. What are the hours available to order Starbucks delivery by Postmates?

Orders may be placed for Delivery by Postmates via the Starbucks app for iPhone from 6 a.m. to 7 p.m.

8. Do I need a Starbucks Rewards™ account to have my order delivered by Postmates?

Yes, delivery by Postmates is available only to Starbucks Rewards™ members, with the Starbucks® App for iPhone®. To pay for your orders, you need to have a Starbucks Card with a balance added to the app. Any Starbucks Card you add is automatically registered with the Starbucks RewardsTM loyalty program, so you will earn Rewards with each purchase. If you're already a member of Starbucks RewardsTM, make sure you've signed into your account on your app to see and track your registered cards, Star balance and rewards.

9. I have a Reward on my account. Can I apply it to my delivery by Postmates order with Mobile Order & Pay?

Yes! You can now redeem Rewards, Stars, and offers at participating stores through Mobile Order & Pay, including delivery orders.

10. How long will it take for my delivery order by Postmates to be delivered?

Starbucks delivery by Postmates order delivery time is estimated to be 60 minutes to account for traffic and courier availability. However, most orders will be delivered in less than 30 minutes.