Coffeehouse FAQs

myStarbucks iPhone App FAQs

What is the myStarbucks iPhone Application?

myStarbucks is an application that allows you to search for nearby Starbucks, explore our whole bean coffees, find nutrition information, and build your own perfect drink on your iPhone or iPod Touch.

How and where can I get the myStarbucks Application?

You can download the app from the iTunes Application Store.

What do I do if I have trouble downloading the application?

Make sure you are using an iPod Touch or iPhone, and are using 3.0 software. If you are still having trouble, please click here.

If I have questions or need help finding a store, where can I learn more?

You can check out our Store Finder for more help.

If I have questions about the coffee section of the application, where can I learn more?

Look at the Coffee section of our website for more information.

If I have questions about the food section of this application, where can I learn more?

You may be able to find the answers to your questions in the Food section of our website.

If I have questions about drinks and beverages, where can I learn more?

To find out more about Starbucks beverages, please visit the Drinks section of our website.

What if I have an idea for this app?

Please go to mystarbucksidea.com.

What is in myStarbucks?

  • Store Locator: Displays the closest stores, directions, store hours and amenities—find stores with a drive through, oven warmed food, and more!
  • Drink Builder: Create and share your perfect Starbucks beverage
  • Food Menu: Browse the menu and see detailed nutritional info and ingredients
  • Coffee Menu: Explore every Starbucks whole bean coffee
  • myStarbucks: Save all of your favorites for quick recall and sharing

Are the hours accurate?

We make every effort to make sure the store hours are accurate. Although rare, there are times when stores change hours unexpectedly. Also, you should know that store lobby hours may differ from drive-thru hours.

Why doesn’t my store doesn’t show up on the map?

If your store is outside the range shown on the map, you may need to search by city or zip code closer to the store’s location.

What does the filter do?

The filter allows you to find stores that are “open now” or that have a “drive thru” and provides you a better way to find your perfect store.

How do I invite a friend to a store?

To invite a friend, find a store that you want to meet at. When you go to that store’s Detail Page, press the “Invite a Friend” button and select the friend from your contact list. You can add a new contact if necessary. Then select the method you’d like to use. You can send your meeting request via email or text, or call them directly.

I changed my drink, but the nutrition didn’t change. Why?

Nutrition info is calculated for many, but not all, variations and customizations. Certain selections may not be reflected in the nutrition data.Why isn’t my drink listed?We make available all currently offered drinks. There may be some drinks that are no longer regularly available, but you should ask your barista.

Why can I create drinks that aren’t available in the store?

Drink Builder includes all drinks that you can order, including seasonal beverages. These seasonal beverages are typically only available for a limited time.

What does “Limited Regional Availability” mean?

Some items are only in specific parts of the United States.

Why isn’t my favorite food in my store?

Although we make every effort to have what you want on hand, all stores don’t carry every food item.

Why can’t I find a particular coffee at my Starbucks or in my grocery store?

The application lists all coffees currently available in Starbucks stores. A particular store may be out of a coffee though, and some coffees may not be available through grocery stores.

Starbucks Card Mobile for iPhone App FAQs

These FAQs are for questions specific to the iPhone App. If you have questions about your Starbucks Card, please click here. If you have questions about the My Starbucks Rewards program, please click here .

What if someone gets my phone? How do I protect my information?

To protect the balance on your Starbucks Card, set up a Starbucks Card Account via your device or at starbucks.com/card. This way if you lose your phone, you can report your lost Starbucks Card using the procedure for Lost Cards and you'll receive full balance protection. Treat Starbucks Card Mobile much like you would your other credit and debit cards – if you notice any suspicious activity on your account please notify Starbucks customer service at 1-800-STARBUC (782-7282).

What should I do if I change my device and want to move my Starbucks Card Mobile to my new one?

First, install the Starbucks Card Mobile application onto your new device. Next, sign in with your Starbucks username and password to add your cards to your new device. If you do not have a Starbucks account, you will need to reenter the Starbucks Card number and Card Security Code found on the back of your plastic card in order to add it to your new device. Once you set up your new device, we will automatically disable your cards from your old device.

How do I re-enable “Touch to Pay” after updating or reinstalling my Starbucks Card Mobile app?

When you update or reinstall the Starbucks Card Mobile, the “Touch to Pay” button will not immediately appear until you enable payments within the “Payments” tab. All you have to do to re-enable “Touch to Pay” is go to the “Payments” tab, click “Try it” and turn on the enable payments setting. “Touch to Pay” will immediately appear on the “My Cards” screen.

What if I have multiple devices?

For those of you that have more than one device, lucky you! To protect your Starbucks Card, this application is designed to be active on one device at a time. The last device you logged into is your active device. This ensures that your card cannot be active on multiple devices and used without your permission. To switch active devices, just log into the device you wish to use.

Where is my credit card information stored?

Your credit card information is never stored on your mobile device. Your credit card information can be stored in your Starbucks Card account if you choose to do so. Storing your credit card information in your Starbucks Card account is a convenient way to reload your card so that you don’t have to re-enter your credit card each time. For added security, you will be asked to enter your username/password each time you wish to authorize a reload. This way, even if you lose your phone, no one can authorize a reload of your card without your Starbucks Card account username and password.

Can I secure my Starbucks Mobile Card(s) with a passcode?

Yes, for even more security, you could choose to secure your Starbucks Card Mobile application with a passcode by going to Settings > Passcode. If you set up a passcode, you will need to enter your passcode each time you open the application. If you lose or forget your passcode, you will need to report your Starbucks Card as lost and reinstall the Starbucks Mobile Card application.

Can I reload my Starbucks Card on my phone?

Reload your Starbucks Card Mobile directly from your device by going to the My Cards screen, touching the balance and then selecting “Reload Card” from the menu.

Once I have signed up for auto-reload, when can I expect reloads to occur?

Your reload will occur the day after your balance dips to or below the minimum amount you specified. For example, if you chose $10 as your minimum balance, and your balance drops to or below that amount at 10:00 a.m. on Monday, your Card will not be reloaded until Tuesday. At this time, amount-based reloads take place once a day, usually by close of business Pacific Time.

Can I manage my Starbucks Card account on my phone?

You can perform common functions on your device or go to starbucks.com/card for the full suite of account management features.”

Do My Starbucks Rewards benefits still apply?

Yes, all your Starbucks Card Rewards benefits apply when paying with your phone. All you have to do is register your Starbucks Card and use Starbucks Card Mobile to pay and you will earn one Star every time you use it. For details on our rewards program, please visit starbucks.com/rewards.

What do I do if my Stars are not appearing on the “My Rewards” screen in my Starbucks Card Mobile app?

If you can’t see you’re Stars, try logging in to refresh your balance.  Simply touch the My Rewards button and tap the refresh button located under the coffee cup image.  This will prompt you for your Starbucks.com password, and will then update your balance. 

Can I still use Mobile Payment if I don't have a network connection?

Yes, your barcode is stored locally on the phone and will be available when you open the application. However, you won't be able to update your Starbucks Card balance until your network connection is restored.

What do I do if the scanner isn't working and I need to pay with my Starbuck Card Mobile?

First, make sure that the brightness setting on your device is at a high level. If the scanner still cannot read your barcode, simply read your Starbucks Card number to the barista. Your Starbucks Card number can be found right below the barcode.

How do I get my new balance after I pay with my phone?

Your balance will automatically update when you hit the “Touch When Done” button. Additionally, you can refresh your balance any time by going to the My Cards screen, touching the balance and then selecting “Refresh Balance” from the menu.

Starbucks for Android FAQs

These FAQs are for questions specific to the Android App. If you have questions about your Starbucks Card, please click here. If you have questions about the My Starbucks Rewards program, please click here.

How do I sync Starbucks Canada for Android™ with my Starbucks Card account?

To sync your Starbucks Card account with your Starbucks Canada application, launch the menu and tap the more button. Tap Starbucks Card Account in the more menu and simply sign into your account. Once you have logged in your account will sync automatically with your device over the air.

What if someone gets my phone? How do I protect my information?

To protect the balance on your Starbucks Card, set up a Starbucks Card Account via your device or at starbucks.ca/card. This way if you lose your phone, you can report your lost Starbucks Card using the procedure for Lost Cards and you'll receive full balance protection. Treat Starbucks Card Mobile much like you would your other credit and debit cards – if you notice any suspicious activity on your account please notify Starbucks customer service at 1-800-STARBUC (782-7282).

What should I do if I change my device and want to move my Starbucks Canada app to my new one?

First, install the Starbucks Canada application onto your new device. Next, sign in with your Starbucks username and password to add your cards to your new device. If you do not have a Starbucks account, you will need to reenter the Starbucks Card number and Card Security Code found on the back of your plastic card in order to add it to your new device. Once you set up your new device, we will automatically disable your cards from your old device.

What if I have multiple devices?

For those of you that have more than one device, lucky you! To protect your Starbucks Card, this application is designed to be active on one device at a time. The last device you logged into is your active device. This ensures that your card cannot be active on multiple devices and used without your permission. To switch active devices, just log into the device you wish to use.

Where is my credit card information stored?

Your credit card information is never stored on your mobile device. Your credit card information can be stored in your Starbucks Card account if you choose to do so. Storing your credit card information in your Starbucks Card account is a convenient way to reload your card so that you don’t have to re-enter your credit card each time. For added security, you will be asked to enter your username/password each time you wish to authorize a reload. This way, even if you lose your phone, no one can authorize a reload of your card without your Starbucks Card account username and password.

Can I reload my Starbucks Card on my phone?

Reload your Starbucks Card directly from your device by going to the My Cards screen, touching the balance and then selecting “Reload Card” from the menu.

Once I have signed up for auto-reload, when can I expect reloads to occur?

Your reload will occur the day after your balance dips to or below the minimum amount you specified. For example, if you chose $10 as your minimum balance, and your balance drops to or below that amount at 10:00 a.m. on Monday, your Card will not be reloaded until Tuesday. At this time, amount-based reloads take place once a day, usually by close of business Pacific Time.

Can I manage my Starbucks Card account on my phone?

You can perform common functions on your device or go to starbucks.com/card for the full suite of account management features.

Do My Starbucks Rewards benefits still apply?

Yes, all your Starbucks Card Rewards benefits apply when paying with your phone. All you have to do is register your Starbucks Card and use Starbucks Card Mobile to pay and you will earn one Star every time you use it. For details on our rewards program, please visit starbucks.com/rewards.

What do I do if my Stars are not appearing on the “My Rewards” screen in my Starbucks app?

If you can’t see you’re Stars, try logging in to refresh your balance. Simply touch the My Rewards button and tap the refresh button located under the coffee cup image. This will prompt you for your Starbucks.com password, and will then update your balance.

Can I still use Mobile Payment if I don't have a network connection?

Yes, your barcode is stored locally on the phone and will be available when you open the application. However, you won't be able to update your Starbucks Card balance until your network connection is restored.

What do I do if the scanner isn't working and I need to pay with my Starbuck Canada for Android™?

First, make sure that the brightness setting on your device is at a high level. If the scanner still cannot read your barcode, simply read your Starbucks Card number to the barista. Your Starbucks Card number can be found right below the barcode.

How do I get my new balance after I pay with my phone?

Your balance will automatically update when you hit the “Touch When Done” button. Additionally, you can refresh your balance any time by going to the My Cards screen, touching the balance and then selecting “Refresh Balance” from the menu.

Store Locator FAQs

How can I find a Starbucks retail store or airport location?

Our Store Locator makes it easy to find Starbucks locations, including address information and maps. The locator includes listings for our retail stores, as well as our airport locations.

Stores FAQs

How can I make a comment about the service I received at a Starbucks store?

We always welcome your feedback about our service – whether you found it friendly and helpful, or whether it fell short of your expectations. Please Contact Us with your comments and we’ll respond as soon as possible.

How can I request that a Starbucks store open in my neighborhood?

Contact us to let us know of your interest in a new Starbucks store for your community.

Where can I find the furniture and design elements found in Starbucks stores?

Sorry, we’re under legal obligation not to give out information about our vendors or manufacturers to the general public. If you’re interested in finding specific design elements, we suggest seeking out retailers and design centers that showcase new and innovative design work.

MyStarbucks Idea FAQs

What is My Starbucks Idea?

We know you’ve got ideas for us – big ideas, little ideas, maybe even totally revolutionary ideas – and we want to hear them all. That’s why we created My Starbucks Idea. So you can share the ideas that matter to you and you can find out how we’re putting those ideas to work.

What can I do on the site?

Any visitor can look at the ideas that have been posted and read our “Ideas in Action” blog. If you sign up to be a registered member of the site (and accept our Terms and Conditions), you can also submit your own ideas, vote and comment on ideas submitted by other people.

Is this where I can ask a question?

My Starbucks Idea is an online community dedicated to sharing and discussing ideas and allowing you to see how Starbucks is putting top ideas into action. If you’d like to ask a question or make a comment specific to your experience with Starbucks, please visit the Contact Us section of Starbucks.com.

What happens to my idea after I submit it?

We’ve got a dedicated team of “Idea Partners” – Starbucks employees who are experts in their respective fields – who will read all ideas and comments. They’ll take a combination of the most popular and most innovative ideas that are the best fit for Starbucks and present them to key decision makers within the company to recommend how we put those ideas to work.

How will you decide which ideas to move forward with?

Everyone helps decide by voting. Ideas posted to the “Popular Ideas” section of the website (determined by using an algorithm based on number of points, number of comments and recency of post) will be considered, but our Idea Partners may also choose ideas simply because they think they’re promising.

How does the voting work?

If you’re a registered member, you can vote on each idea once by simply clicking on the “vote” icon to the left of the idea. Each vote is worth 10 points and you can see an idea’s score (number of points) beneath the “vote” icon.

Will you respond to every idea that gets posted?

We’d like to, but we can’t due to sheer volume. What we will do is keep you posted via our “Ideas in Action” blog. We’ll tell you about the ideas that we’re recommending for implementation and keep you up-to-date on the status of those projects – whether they’re running smoothly or running into road blocks.

What do the different choices in “View All Ideas” mean?

  • Most Popular: This ranking is determined by an algorithm based on number of points, number of comments and recency of post.
  • Top All-Time: A ranking of the top ideas based on point value alone.
  • Recent: Most recently posted ideas.
  • Comments: Ideas with the greatest number of recent comments.

If you implement my idea will I get credit?

If we implement your idea, we may give you credit on the site, but we won’t be compensating customers if their ideas are chosen. To learn more about this, please take a look at our Terms and Conditions.

Who are the Starbucks Idea Partners and how did you choose them?

The Starbucks Idea Partners are Starbucks employees who’ve been chosen because of their level of expertise in specific areas. We’ve got a team of more than 40 Idea Partners – whose specialties range from coffee to entertainment to community programs – ready to hear your ideas.

What about my privacy?

When you register to use the site, you create a screen name and that will be your “name” when you post ideas and comments. Keep in mind that your ideas will be posted on the site and can be viewed by any visitor. Read our Privacy Policy to learn more.

Are there any rules for using the site?

The site is an open forum for ideas and discussion. That said, we will not allow profanity or other inappropriate conduct. Posts that are inappropriate will be removed from the site and users that repeatedly post inappropriate conduct will be asked not to post at all. For more specifics on the rules, read our Terms and Conditions. To report an offensive posting, click here.