For Business FAQs

Starbucks Products FAQs

How can my business serve Starbucks coffee and products?

Starbucks offers a variety of programs customized to meet the needs of various foodservice venues, such as cafes. For information and to submit a profile, please refer to our Foodservice section or you may contact the Starbucks Business Alliances Group at 1-800-344-1575.

Franchise FAQs

Does Starbucks franchise?

Starbucks does not franchise operations and has no plans to franchise in the foreseeable future. However our Seattle’s Best Coffee brand does offer franchise opportunities to qualified and select applicants, using a predefined set of criteria and focusing on multi-unit franchisees with a proven track record of success. For more information, visit seattlesbestfranchise.com.

Updated August 2010

Reminder to all landlords: All invoices and notices are to be sent in hard copy to the Notice Address pursuant to the Lease. Financial Lease Administration hotline, 206-318-4440 or contact us via email at FinancialLeaseAdmi@starbucks.com for other inquiries.

As a Starbucks landlord we’re sure you have questions for us regarding the ongoing aspects of your Lease with Starbucks. To make getting information simple and easy, we’ve put together a list of frequently asked questions—and the answers you’re looking for. These answers apply specifically to our U.S. and Canadian stores only.

Who is my contact if I own a property that Starbucks may be interested in leasing?

Our store development team may be interested in your property. Just phone the store development director in your area— check the regional map to determine which regional office manages the geographic area of your property.

What is the legal Notice Address for Starbucks?

As stated in your lease, any demand, notice or declaration should be in writing and delivered in one of three ways:

  1. Via certified U.S. mail to the following address:

    Starbucks Corporation
    Attn: Financial Lease Administration (formerly Property Management)
    Re: Starbucks Coffee Company Store # ________
    Mailstop S-RE3
    PO Box 34067
    Seattle, WA 98124-1067 USA
  2. Via nationally recognized overnight express mail (e.g., FedEx or UPS) to the following address:

    Starbucks Corporation
    Attn: Financial Lease Administration (formerly Property Management)
    Re: Starbucks Coffee Company Store # ________
    Mailstop S-RE3
    2401 Utah Avenue South, Suite 800
    Seattle, WA 98134 USA
  3. In person at Starbucks corporate offices:

    2401 Utah Avenue South, Suite 800
    Seattle, WA 98134 USA

A copy of any default notice should also be sent to the Starbucks Law & Corporate Affairs Department at the same address, Mailstop S-LA1.

Starbucks is about to open a new store on my property. When will I get my first rent check and what do I need to do?

Especially if yours is a new construction site, you might have signed your lease with Starbucks well before your property was ready for leasehold improvements. Starbucks process is to send a “date letter” confirming important dates and information such as possession date and rent commencement date, square footage, and to make sure any contingencies such as site development minimums have been satisfied.

We’ll send this letter to your legal notice address as noted in the lease approximately 2-4 weeks after the store has opened. Once you have confirmed all of the date-letter information is accurate and have returned a signed copy to us along with a completed W-9, we’ll issue the first rent check.

The IRS requires Starbucks to collect the form from you to gather your Tax Identification Numbers (TINs). If you refuse to provide your TIN, you may be subject to various IRS penalties and fines. Your completed W-9 can be submitted any time after the lease is signed; this will help expedite issuance of the first rent check.

Please note: We cannot process payment without a completed W-9 on file for landlords of U.S. properties. Canadian properties are exempt from this requirement.

How should I identify my property to Starbucks in correspondence?

Starbucks has thousands of stores — and you’d be surprised how similar street names and city names are across North America. For this reason, we use store number and state to differentiate stores. The “date letter” you receive from us will indicate the store number we have assigned to the property, along with a short name—Store 301, Pike Place Market, WA—for example. Your lease may also have the store number in the notice address section if the store number was assigned prior to lease execution. Store number references can also be found on most Starbucks communications to landlords, including rent checks, estoppel certificates and legal notices we send once the store has opened. Using the store number and name in all correspondence with us will help ensure that your property is properly identified.

Starbucks has finished construction of leasehold improvements to its new store on my property. Where do I send the tenant improvement allowance check?

Please send the check to the following lockbox address and include the store number in the upper left hand corner of the check:

  • For U.S. checks, please mail to:
    U.S. Bank Lockbox # 84348
    Starbucks Coffee Company
    P.O. Box 84348
    Seattle, WA 98124-5648
  • Or for Canadian checks, please mail to:
    U.S. Bank Lockbox #84263
    Starbucks Coffee Company
    CAD Lockbox #84263
    Seattle, WA 98124-5563

The U.S. and Canadian Lockbox does not accept overnight mail.

My insurance company requires an insurance certificate or a Memorandum of Insurance (MOI) for all of my tenants. How do I get one from Starbucks?

You can view—and print— Starbucks MOI online. You will be asked to accept the terms and conditions of access before proceeding.

How do I request a copy of the utility or trash invoice template so that I may bill Starbucks for a utility/trash bill reimbursement?

How do I request a copy of the annual expense reconciliation template and instructions?

How do I request a copy of the annual expense budget template?

How do I request a copy of the latest Financial Lease Administration mailer?

I’m refinancing or selling my property, and need an estoppel certificate and/or a Subordination and Non-Disturbance Agreement (SNDA). How do I request these documents?

Please send your request to the legal Notice Address in your lease via certified mail or overnight delivery. Be sure to include the store number in your request. Unfortunately, we do not accept estoppel requests over phone or fax; they must be mailed to the legal Notice Address.

Your estoppel/SNDA request will be processed within the time period identified in your lease, and we prioritize estoppel/SNDA processing based on the turnaround time required by the lease and our workload.

If you have included a fax number in your cover letter, you will receive a fax confirming receipt of your request and the anticipated return date for your documents. You may also inquire on the status of your estoppel/SNDA request by calling the Starbucks Estoppel Hotline at (206) 318-4440.

I recently purchased or just sold a property in which Starbucks is a tenant. How do I change the payee and rent payment address on the rent check?

To protect the interests of current landlords and Starbucks, we require legal notice of a change in ownership. The easiest way to do this is for the selling party to inform us of the change in a letter sent to the legal Notice Address in the lease. Once we receive the legal notice, we will confirm the contact information and request a W-9 from the new property owner.

If you have acquired a property with Starbucks tenancy and the previous landlord has failed to notify Starbucks of the change in ownership, you will need to provide legal documents as proof of ownership—such as a deed or notarized statement from the escrow agent. These documents should also be sent to Starbucks legal Notice Address.

Where do I send my year end CAM statement for Starbucks, and how long will it take to get my reconciliation check?

Please send the CAM statement to Starbucks legal Notice Address. You should receive a response to your reconciliation statement within the prescribed time per the terms of the lease—usually 60 days from our receipt date. We will either mail you a check for the outstanding amount or notify you of exceptions/information required for resolution. For inquiries on late reconciliations, please call (206) 318-4440 or email FinancialLeaseAdmi@starbucks.com.

Does Starbucks pay landlords via EFT (Electronic Funds Transfer or direct deposit)?

Starbucks Coffee Company preferred method of payment is EFT (also known as direct deposit or electronic funds transfer). EFT payments are similar to direct deposit that employers use to pay their employees.  In place of receiving a paper check, an electronic deposit will be made into a bank account you designate.  Some benefits of EFT include:

  • Advance notification of any funds being deposited into your account (sent via electronic remittance advice which includes the details of payment)
  • Funds are immediately available at the time of deposit
  • Ability to automate your accounts receivable posting depending on remittance method

If you are not already receiving your payments via EFT please fill out the EFT form and send to Starbucks via one of the following options below:

Fax: 206-913-6258

Email: disbursements@starbucks.com

Mail:

Starbucks Coffee Company
PO Box 34067 MS: S-AC3
Seattle, WA 98124-1067

If you have any questions please feel free to email disbursements@starbucks.com.      

How do I get an emergency contact phone number/email address for Starbucks?

In all cases, our Facilities Call Center (FCC) is always the first place to start. For emergencies that affect the physical condition of the store (such as flooding or fire), the FCC is available to take your call 24 hours a day, and will connect you with the appropriate operations person.

If the situation is less urgent or is related to leasing or financial issues, call or email the FCC during business hours (9 a.m. to 5 p.m. Pacific Time). You’ll be put in contact with the right Starbucks partner.

How do I begin discussions on renewing or amending a lease?

Most Starbucks leases have a notice date that sets parameters around when the tenant can formally notify the landlord of intention to renew the lease or let it expire. If there is an external event that would cause you to begin this process sooner, phone the store development director in the regional office corresponding to the address of the property. Check the regional map to determine which regional office your store development director is based.

How should I respond to a default notice from Starbucks?

Please respond in writing to Starbucks legal Notice Address.

I received a call, email or letter regarding a physical issue—a roof leak, plumbing problem, snow removal request, etc., at the store. How should I respond?

Please call or email the Facilities Contact Center (FCC) and you’ll be connected with the right Starbucks partner to discuss the issue. If you are entitled to reimbursement from Starbucks for a specific repair, please WAIT to begin work on repairs until you have received a work order number from Starbucks for the issue. This will protect any reimbursement rights that you may be entitled to according to the lease. We cannot take financial responsibility for repairs or replacement of items that have not been agreed to prior to work beginning.

Who is my contact at Starbucks about an issue in the store—business practices, hours or operation, property maintenance, etc.?

Please call or email the Facilities Contact Center (FCC) and you’ll be connected with the right Starbucks partner to discuss your issue.

I’ve changed my address, property manager or emergency contact information. How do I provide updated information to Starbucks?

Please notify us in writing by sending the updated information to Starbucks legal Notice Address.