Starbucks® Rewards Terms of Use

Starbucks® Rewards Terms of Use

Starbucks® Rewards Terms of Use

STARBUCKS REWARDS TERMS OF USE
Effective Date: September 15, 2020

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE STARBUCKS REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE STARBUCKS REWARDS PROGRAM.

You agree that we may provide updates, notices, disclosures and amendments to these Terms of Use, and other information relating to the Starbucks Rewards program by electronic means, including posting such information and materials online at https://www.starbucks.ca.

Additional Terms
Changes To Terms
Personal Use
About Starbucks Rewards
Joining Starbucks
Earning Stars
Multiple Tender
Currency Exchange
Exclusions to Earning Stars; Participating Stores Only
Returns
Star Expiration
Redeeming Stars for Rewards
Star Redemption may vary; Participating stores only
Exclusions to Star Redemption
Additional Benefits
Severability

ADDITIONAL TERMS

These Terms of Use apply to your access to, and participation in, the Starbucks Rewards program in Canada ("Starbucks Rewards"), which is operated by Starbucks Coffee Canada, Inc. or its respective subsidiaries, licensees and affiliated companies (collectively, "Starbucks"). These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Starbucks for other products or services, such as Starbucks Cards.

CHANGES TO TERMS

Starbucks reserves the right to change or modify these Terms of Use or any policy, FAQ, or guideline pertaining to Starbucks Rewards, in whole or in part, at any time and in its sole discretion. Any changes or modifications will be effective immediately and may be posted to www.starbucks.ca, so please check back from time to time. You waive any right you may have to receive specific notice of such changes or modifications, and your continued access to or participation in Starbucks Rewards following any such changes or modifications confirms your acceptance. If you do not agree to these Terms of Use, you must stop accessing and participating in Starbucks Rewards.

PERSONAL USE

Starbucks Rewards is intended for personal use only. Commercial use is prohibited. Starbucks Rewards is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and the age of majority in your jurisdiction of residence, you may access and participate in Starbucks Rewards only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

Our Privacy Statement is incorporated into these Terms of Use and also governs your participation Starbucks Rewards. Please read the Privacy Statement carefully to understand how Starbucks collects, uses and discloses information about customers, how to update or change your personal information, and how we communicate with you.

ABOUT STARBUCKS REWARDS

Starbucks Rewards is one way in which Starbucks endeavors to reward and thank loyal customers for patronizing our business and purchasing Starbucks products. Starbucks Rewards members are able to earn and accumulate "Stars" that can be redeemed for Starbucks Rewards benefits ("Rewards") at participating Starbucks stores. Unfortunately, not all Starbucks stores have the ability to award Stars or redeem Stars for Rewards at this time. To find the location nearest you that participates in Starbucks Rewards, visit the Starbucks Store Locator at http://www.starbucks.ca/store-locator.

JOINING STARBUCKS REWARDS

To join Starbucks Rewards, go to www.starbucks.ca/rewards or app.starbucks.ca ("Websites"), or to the Starbucks mobile app ("App") and follow the prompts to create an account. You will be required to provide the following information:

  1. First and last name, email address and password.
  1. Birthday (month, day) is optional to receive birthday offers. If you do not provide birthday information you will not receive your Birthday Reward.

When you join Starbucks Rewards, you automatically are provided with a digital Starbucks Card with a zero dollar ($0.00) balance. You can add funds to your digital Starbucks Card either online at www.starbucks.ca/account, through the App, or in-person at a participating Starbucks store. You can also register a Starbucks Card eGift or a physical Starbucks gift card to your account by adding the 16 digit Starbucks Card number and security code. Starbucks Cards may include: physical Starbucks plastic cards that are available for sale from participating Starbucks stores and other retail locations (for example, gift card "malls" or kiosks); digital forms of physical Starbucks plastic cards; and Starbucks Card eGifts that can be purchased at www.starbucks.ca/gift. Multiple Starbucks Cards can be added for use in Starbucks Rewards, but you may have only one (1) account that is personal to you. All Starbucks Cards, including the one that is digitally provisioned, are subject to the Starbucks Card Terms & Conditions, which are incorporated into these Terms of Use. For more information about Starbucks Cards, please visit www.starbucks.ca/gift.

EARNING STARS

The Rewards that are available to you through Starbucks Rewards are based on the number of Stars that you earn. You can earn Stars by making purchases at participating Starbucks stores in Canada, the United States, Puerto Rico, the United Kingdom and Ireland in the following ways:

  1. Paying for your purchase with a Starbucks Card. When you pay with your digital Starbucks Card in the App, you will earn 2 (two) Stars for every $1 (one) Canadian Dollar you spend at participating stores. You will also earn 2 Stars for every $1 (one) Canadian Dollar spent when you a) pay in-person at a participating store with your registered physical Starbucks Card or b) scan the barcode in the App, and then use any physical Starbucks Card (regardless of whether it is registered) to complete the purchase. If you are a Starbucks partner (i.e., employee), you will earn 3 (three) Stars for every $1 (one) Canadian Dollar spent using a Starbucks Card so long as you also have your "partner" Starbucks Card registered to your account and scan your barcode in the App or physical "partner" Card prior to your purchase.
  1. Paying for your purchase with Linked Payment Method. You can link a credit card, debit card or mobile wallet to your account, and use it to pay directly for your order through the App. When you pay directly with a linked payment method, you will earn 1 (one) Star for every $1 (one) Canadian Dollar you spend at participating stores. Starbucks may add or remove available payment methods at any time in its sole discretion. Starbucks partners will earn 2 (two) Stars for every $1 (one Canadian Dollar) spent so long as they also have their "partner" Starbucks Card registered to their Starbucks Rewards account.
  1. Scanning your member barcode in the App and then paying with cash, credit card, debit card or mobile wallet. You can earn 1 (one) Star for every $1 (one) Canadian Dollar you spend at participating Starbucks stores when you scan your Starbucks Reward member barcode in the App at the register prior to paying with cash, credit cards, debit cards, or mobile wallets. Starbucks partners will earn 2 (two) Stars for every $1 (one) Canadian Dollar spent so long as they also have their "partner" Starbucks Card registered to their Starbucks Rewards account and scan their barcode prior to purchase.
  1. Star Codes. You can earn Stars by entering Star codes at www.starbucks.ca/rewards. Star codes may, from time to time, be distributed through promotional materials or inside specially marked packages of Starbucks products sold in grocery stores. The number of Stars awarded using Star codes may vary. You can redeem a maximum of two (2) Star codes per day. Certain other limitations may apply to Star codes. For example, Star codes may have expiration dates. Check the promotional materials or product packaging for specific restrictions applicable to a particular Star code.
  1. Promotional Bonus Star Offers. From time to time, we, or others acting with our permission, may offer you opportunities to earn additional "Bonus Stars" through special promotions. These promotional Bonus Stars will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in such promotional offer. These promotional Bonus Stars may only be available to residents of certain provinces, or they may be offered Canada-wide.
  1. Partnership Programs. Eligible customers may earn Stars through participation in programs offered by our business partners. Starbucks does not operate and is not responsible for these programs, which have separate and additional terms and conditions governing how Stars may be earned.

Note that Stars may be earned in fractional amounts depending on the value of your purchase.

MULTIPLE TENDER

If you use more than one payment method in a single transaction, you will earn Stars based on the earn rate associated with each payment. For example, if your beverage is $6 and you pay $3 with your Starbucks Card and $3 with a credit card, you will earn a total of 9 Stars: 6 Stars for the amount paid with your Starbucks Card, and 3 Stars for the amount paid with your credit card. If members split a transaction, each member must scan their member barcode in the App immediately before making their payment in order to earn Stars for their respective purchase amount.

CURRENCY EXCHANGE

If the address associated with your account is located in the Canada, any qualifying purchase you make using a Starbucks Card registered to your account at participating Starbucks stores in Canada, Puerto Rico, the United Kingdom or Ireland will earn Stars as if the currency were expressed in Canadian Dollars. No currency exchange is applied to the value of your purchase for the purpose of determining how many Stars you have earned.

EXCLUSIONS TO EARNING STARS; PARTICIPATING STORES ONLY

You may not earn Stars in connection with certain types of beta or promotional programs, or on purchases made with a Starbucks Store Credit card (defined below). Stars may be earned at participating Starbucks stores only, and certain stores only have the ability to award Stars for Starbucks Card transactions (not for cash, credit card, debit card, or mobile wallet transactions). In addition, you cannot earn Stars on purchases of alcoholic beverages or on Starbucks Cards (such as activations, reloads, transfers, and other card-to-card transactions). Taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, also may be excluded and ineligible for Star accrual.

RETURNS

For information about how Starbucks handles returns, please read our Return Policy. Your Star balance may be impacted by returns as follows:

  1. If you void a purchase, Starbucks will deduct the Stars that you earned for that purchase, potentially resulting in a negative Star balance on your account.
  1. If you return merchandise, packaged coffee, food or tea that you purchased with a Starbucks Card (note: an original receipt or gift receipt is required), your funds will be returned to you on a card with store credit ("Starbucks Store Credit card"), but Starbucks will not deduct any Stars from your account. Starbucks Store Credit cards may be used in participating Starbucks stores, but they are not Starbucks Cards. Purchases made with Starbucks Store Credit cards do not accrue Stars and cannot be registered or reloaded for additional value.
  1. If you return products purchased with a credit card, debit card, mobile wallet or cash (note: an original receipt or gift receipt is required), Starbucks may deduct the Stars earned in connection with your purchase, potentially resulting in a negative Star balance. You may be required to provide the physical credit card, debit card, or mobile wallet in order for Starbucks to process the refund.

STAR EXPIRATION

Unless otherwise noted, Stars are automatically added to your account within twenty-four (24) hours of your eligible purchase and expire six (6) months after the calendar month in which such Stars were earned. For example, if you earn Stars on December 15, 2020, they will expire on July 1, 2021. The oldest accrued Stars will be used first for redemptions. You can view and track your Star balance and available Rewards, as well as any additional benefits for which you are eligible as a Starbucks Rewards member, on https://app.starbucks.com or by using the App.

REDEEMING STARS FOR REWARDS

Stars may be redeemed for complimentary Starbucks items at participating Starbucks stores in Canada, the United States and Puerto Rico. Starbucks Rewards offers different Rewards based on different Star redemption tiers. Note that the Rewards available and Star redemption tiers may vary by location and by country, and that Starbucks may adjust the items included in each tier at any time in its sole discretion. The Star redemption tiers for redeeming Stars at participating Starbucks stores in Canada are as follows:

STAR REDEMPTION AVAILABILITY MAY VARY; PARTICIPATING STARBUCKS STORES ONLY

Not all Starbucks stores have the ability to honour Star redemption or provide Star redemption at multiple tiers. Additionally, the items available for redemption in each Star redemption tier may vary. Certain Starbucks stores (including some grocery and retail locations) may offer only the 150 Star redemption tier. At such locations, and notwithstanding anything to the contrary in these Terms of Use, you will be eligible to redeem 150 Stars for one (1) handcrafted beverage OR one (1) food item only.

OTHER IMPORTANT STAR REDEMPTION INFORMATION AND EXCLUSIONS

Stars may be redeemed at participating Starbucks stores and are ineligible to be redeemed for the following items: alcoholic beverages; multi-serve food or beverage items (for example, a tray of Cranberry Bliss Bars or a Coffee Traveler); and items available at Princi stores and Starbucks Roastery locations.

You cannot redeem multiple Star redemption tiers within a single beverage order, and the maximum value for any individual redemption is $50 CAD. For example, you cannot redeem 50 Stars for a hot brewed coffee and 25 Stars for added syrup within a single beverage order.

If you redeem Stars at a participating Starbucks store outside of Canada, the Star redemption tiers applicable in the country in which such store is located will apply.

ADDITIONAL BENEFITS OF STARBUCKS REWARDS

As a Starbucks Rewards member, you may be eligible for the following additional benefits.:

Starbucks reserves the right to change or suspend the number and type of benefits offered to members of Starbucks Rewards in its sole discretion at any time.

OTHER IMPORTANT INFORMATION YOU SHOULD KNOW

These Terms of Use complement and incorporate by reference the Starbucks Card Terms & Conditions. In the event of any conflict between the Starbucks Card Terms and Conditions and these Terms of Use, the Starbucks Card Terms & Conditions control.

There are no participation or membership fees associated with Starbucks Rewards. Stars accrued in connection with Starbucks Rewards are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Stars accrued in connection with Starbucks Rewards cannot be combined with any other offers or discounts, unless otherwise expressly indicated by Starbucks.

Your Stars, Rewards, registered Starbucks Cards, and Starbucks Rewards account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Starbucks Rewards account that is personal to you.

Without notice to you, Starbucks reserves the right to suspend any Starbucks Card registered to your account and/or terminate your account and/or your participation in Starbucks Rewards if you have violated these Terms of Use or if the use of your Starbucks Rewards account is unauthorized, deceptive, fraudulent or otherwise unlawful. Starbucks may suspend, cancel or combine Starbucks Rewards accounts that appear to be duplicative. In the event that your participation in Starbucks Rewards is terminated, all accrued Stars in your account are void.

Without notice to you, Starbucks also reserves the right to "unregister" and make ineligible for Starbucks Rewards any Starbucks Card or account that has been inactive for two (2) consecutive years. Inactivity is defined as no Stars earned during such two (2) consecutive year period. In the event that your Starbucks Card or account is unregistered or rendered inactive, all accrued Stars in your account are void.

Starbucks reserves the right to change, modify, discontinue or cancel Starbucks Rewards or any part of the Starbucks Rewards program at any time and in its sole discretion, without notice to you.

SEVERABILITY

If any provision or part of a provision of these Terms of Use is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions.

OTHER LINKS

Starbucks Card FAQs.

Starbucks Card Terms & Conditions.